Plain Language Summary
These Terms of Service apply to users outside the EEA, Switzerland, or UK, governing access to ElevenLabs' website, mobile apps, and APIs. Key provisions include automatic subscription renewals, a mandatory arbitration clause with a class action waiver, and a broad, perpetual, sublicensable license for ElevenLabs to use user-generated content (including voice) for service operation, improvement, and new product development. Users under 18 are prohibited, and terms can be changed unilaterally with continued use signifying acceptance.
Notable Clauses
Arbitration & Class Action Waiver
Unfavorable
Content License
Unfavorable
Automatic Subscription Renewal
Unfavorable
Unilateral Changes to Terms
Unfavorable
Billing & Subscriptions
Auto-Renewal
Yes
Free Trial Auto-Converts
unclear
Cancellation Method
in_app_self_service
Cancellation Effective
end_of_billing_period
Cancellation Notice (days)
Unknown
Billing Cycle
not_specified
Price Change Notice (days)
7
Refund Policy
Refund Available
unclear
Refund Window (days)
Unknown
Prorated Refunds
No
Renewal Refunds
No
Dispute Resolution
Arbitration Required
Yes
Arbitration Provider
Unknown
Arbitration Opt-Out
Yes
Class Action Waiver
Yes
Small Claims Exception
unclear
Liability & Indemnification
Liability Cap
not_specified
Warranty Disclaimer
not_specified
Service "As Is"
No
User Indemnifies Company
No
Force Majeure
No
User Friendliness
Key Concerns
- Mandatory arbitration and class action waiver
- Broad, perpetual, sublicensable license to user content, including voice
- Automatic subscription renewal with potential price changes
- Unilateral changes to terms with continued use as acceptance
- No refunds for unused prepaid credits or early subscription cancellation