User Friendliness
6
/ 10
Fair
Key Concerns
5
Automatic subscription renewals
No refunds for monthly/quarterly subscriptions or auto extras
Company can suspend service for delinquent payments
Broad limitation of liability for the company
User indemnifies company for data processing
Policy Analysis
Word Count
2,968
Sections Found
11
Privacy Contact
privacy@justuno.com
Plain Language Summary

These Terms of Service govern your use of Justuno's services, including their website. By using the services, you agree to these terms, which include automatic subscription renewals and a 30-day money-back guarantee only for new annual subscriptions. Justuno retains ownership of its services and technology, while you own your customer data, which Justuno will use in compliance with privacy laws. The terms outline various prohibited uses and limit Justuno's liability, while requiring you to indemnify Justuno for breaches or data processing.

Notable Clauses
Automatic Renewal

All subscriptions automatically renew on the same payment and use terms upon their expiration, requiring users to actively cancel.

Unfavorable
Refund Policy

Only new annual subscriptions qualify for a 30-day money-back guarantee; no refunds for monthly, quarterly, or auto extra charges.

Unfavorable
Company's Right to Suspend

Justuno can temporarily suspend access for payments delinquent by 30 days, with fees continuing to accrue during suspension.

Unfavorable
Limitation of Liability

The company's liability is broadly limited, excluding direct, indirect, incidental, special, consequential, or exemplary damages, and capped at the amount paid for the services.

Unfavorable
User Data Ownership

Users explicitly retain full ownership, rights, title, and interest in their Customer Data.

Favorable
Billing & Subscriptions
Auto-Renewal

All subscriptions automatically renew on the same payment and use terms upon their expiration.

yes
Free Trial Auto-Converts

The document does not mention free trials or their auto-conversion.

no
Cancellation Method

You can request to cancel your Justuno plan anytime by submitting an online cancellation through either our chat, email or ticketing support. Most accounts also have the ability to self cancel their accounts via their Justuno portal.

in_app_self_service
Cancellation Effective

You are solely responsible for canceling your account or disabling auto extras before any billing transactions take place.

not_specified
Cancellation Notice (days)
Unknown
Billing Cycle

You can choose different subscription plans to purchase the Services: quarterly or annual. ... We do not offer any refunds on monthly or quarterly subscriptions...

both
Price Change Notice (days)
Unknown
Refund Policy
Refund Available

We offer a 30-day Money-Back Guarantee on all new customer annual subscriptions.

yes
Refund Window (days)

We offer a 30-day Money-Back Guarantee on all new customer annual subscriptions.

30
Prorated Refunds

In the event of a termination under this section, your sole right, and Justuno’s sole obligation, will be for Justuno to promptly refund to you on a pro rata basis any Fees prepaid under applicable Order Forms that are unused as of the termination effective date. (This is for a specific terminatio

unclear
Renewal Refunds

We offer a 30-day Money-Back Guarantee on all new customer annual subscriptions. We do not offer any refunds on monthly or quarterly subscriptions as well as auto extra charges.

no
Dispute Resolution
Arbitration Required

The document does not contain any clauses mandating arbitration for dispute resolution.

no
Arbitration Provider

The document does not contain any clauses mandating arbitration for dispute resolution, and therefore no provider is specified.

Unknown
Arbitration Opt-Out

The document does not contain any clauses mandating arbitration, and therefore no opt-out option is mentioned.

no
Class Action Waiver

The document does not contain any explicit class action waiver language.

no
Governing Law

These Site Terms and any transactions thereunder shall be governed by and construed in accordance with the laws of the State of California applicable to agreements made and entirely to be performed within the State of California, without resort to its conflict of law provisions.

California, USA
Jurisdiction

You agree that any action at law or in equity arising out of or relating to these terms and conditions shall be filed only in state or federal court located in California, and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, ac

California, USA
Small Claims Exception

The document does not mention any exception for small claims court.

no
Liability & Indemnification
Liability Cap

OUR AND OUR AFFILIATES’ AND LICENSORS’ AGGREGATE LIABILITY UNDER THIS AGREEMENT WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAY US UNDER THIS AGREEMENT FOR THE SERVICES THAT GAVE RISE TO THE CLAIM DURING THE SUBSCRIPTION TERM DURING WHICH THE LIABILITY AROSE.

fees_paid
Warranty Disclaimer

THE SITE AND THE MATERIALS CONTAINED THEREIN ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. YOU EXPRESSLY AGREE THAT USE OF THE SITE, INCLUDING ALL CONTENT OR DATA DISTRIBUTED BY OR DOWNLOADED OR ACCESSED FROM OR THROUGH THE SITE, IS A

full_as_is
Service "As Is"

THE SITE AND THE MATERIALS CONTAINED THEREIN ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

yes
User Indemnifies Company

You will defend Justuno, our affiliates, officers, directors and employees from and against any Claims asserted by a third party based on (a) your breach of these Terms of Service, or (b) the processing of Customer Data in accordance with these Terms of Service.

yes
Force Majeure

The document does not contain a force majeure clause.

no