Policy Analysis
Word Count
5,985
Sections Found
12
Billing & Subscriptions
Auto-Renewal

EXCEPT AS OTHERWISE EXPRESSLY PROVIDED IN AN ORDER OR IF A PARTY PROVIDES THE OTHER PARTY WRITTEN NOTICE OF NON-RENEWAL AT LEAST THIRTY (30) DAYS PRIOR TO THE END DATE OF THE TERM, THE TOTAL NUMBER OF UNITS PURCHASED OR OTHERWISE PROVISIONED OR USED DURING THE TERM FOR EACH SERVICE (INCLUDING WITHOU

yes
Free Trial Auto-Converts

such use is permitted only for Customer’s internal evaluation until the earlier of (a) the end of the free trial period; (b) the start date of any purchased subscriptions ordered by Customer for such Service(s); or (c) termination by PandaDoc in its sole discretion.

no
Cancellation Method

IF A PARTY PROVIDES THE OTHER PARTY WRITTEN NOTICE OF NON-RENEWAL AT LEAST THIRTY (30) DAYS PRIOR TO THE END DATE OF THE TERM

written_notice
Cancellation Effective

IF A PARTY PROVIDES THE OTHER PARTY WRITTEN NOTICE OF NON-RENEWAL AT LEAST THIRTY (30) DAYS PRIOR TO THE END DATE OF THE TERM... If Customer cancels a monthly plan before an upcoming renewal date, Customer will have access to the purchased PandaDoc Services through the end of the then-current month.

end_of_commitment
Cancellation Notice (days)

WRITTEN NOTICE OF NON-RENEWAL AT LEAST THIRTY (30) DAYS PRIOR TO THE END DATE OF THE TERM

30
Billing Cycle

Customer’s Order will automatically renew every month at PandaDoc’s then published rates... WILL AUTOMATICALLY RENEW FOR SUCCESSIVE ONE (1) YEAR RENEWAL TERMS

both
Price Change Notice (days)

PandaDoc may increase the unit price for a Service’s Renewal Term by issuing written notice to Customer prior to the start date of such Renewal Term... if Customer is on a monthly plan with PandaDoc, (a) Customer will not receive the Price Increase Notice described in Section 5.4

Unknown
Refund Policy
Refund Available

Unless otherwise explicitly agreed upon by the parties in writing, all Orders are non-cancelable and Fees are non-refundable... if none of the foregoing remedies are commercially reasonable, terminate the applicable Order and provide a pro rata refund for any prepaid fees attributable to the termina

yes
Refund Window (days)
Unknown
Prorated Refunds

provide a pro rata refund for any prepaid fees attributable to the terminated portion of the Services.

yes
Renewal Refunds

Unless otherwise explicitly agreed upon by the parties in writing, all Orders are non-cancelable and Fees are non-refundable... Removal of licensed users from Customer's subscription plan will not reduce the fees payable to PandaDoc hereunder.

no
Dispute Resolution
Arbitration Required

The document does not contain any clauses mandating arbitration for dispute resolution.

no
Arbitration Provider

The document does not mention any arbitration provider.

Unknown
Arbitration Opt-Out

The document does not contain any clauses regarding an option to opt out of arbitration.

no
Class Action Waiver

The document does not contain any clauses waiving the right to participate in class action lawsuits.

no
Governing Law

Customer represents and warrants that it will comply with United States laws and regulations... PandaDoc represents and warrants that it will comply with United States laws and regulations

United States
Jurisdiction

The document does not specify a particular court or geographic jurisdiction for dispute resolution.

Unknown
Small Claims Exception

The document does not mention an exception for small claims court actions.

no
Liability & Indemnification
Liability Cap

EACH PARTY’S TOTAL CUMULATIVE LIABILITY AND OBLIGATIONS UNDER THIS AGREEMENT WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY CUSTOMER TO PANDADOC FOR THE SERVICES GIVING RISE TO THE LIABILITY OR OBLIGATION IN THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE DATE ON WHICH THE LIABILITY AROSE

fees_paid
Warranty Disclaimer

THE SERVICES, MATERIALS AND DOCUMENTATION ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. EXCEPT AS EXPRESSLY STATED IN THIS AGREEMENT, PANDADOC DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS

full_as_is
Service "As Is"

THE SERVICES, MATERIALS AND DOCUMENTATION ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

yes
User Indemnifies Company

Customer will indemnify, defend and hold PandaDoc, its Affiliates, and their respective officers, agents, employees, and representatives, harmless from and against any third-party claim claims, proceedings, demands, investigations or suits (each a “Claim”) arising out of, or relating to: (a) Cus

yes
Force Majeure

The document does not contain a force majeure clause.

no