Account Deletion

8
/10
Hard80%

The score is 4 (Difficult) due to several explicit barriers. The identity verification process is more stringent than standard, requiring multiple types of information, supplemental data, and potentially a signed declaration under penalty of perjury. Furthermore, the policy explicitly states that AI chat logs cannot be deleted on a per-user basis. Broad exceptions for denying deletion requests, such as 'legitimate use... outweighs individual privacy concerns' and 'account being investigated for security concerns,' also contribute to the difficulty. While an email channel is provided, these barriers make the deletion process more complex than ideal.

Deletion Barriers

Id Verification
Barrier
Partial Deletion
Barrier
Retention Exceptions
Barrier
Positive Factors
  • Clear email channel for deletion requests

Supported Rights

Withdraw Consent
Supported
Withdraw Consent
Supported
Deletion
Supported
Opt Out Tracking Sale Share
Supported
Object Processing
Supported
Access
Supported
Correction
Supported
Deletion
Supported
Restrict Processing
Supported
90
User Rights Score
Rights Overview
Data request formYes
Privacy emailYes
Removal URLNo
Appeals supportedNo
9 rights listedYes
Request Channels
EmailOpen
Children's Privacy
Under 13No
Under 16No