Basecamp
US·basecamp.com
Your Rights
8 rightsAccess
Request a copy of personal data the company holds about you.
Access
Request a copy of personal data the company holds about you.
Correction
Request corrections to inaccurate personal data.
Deletion
Request removal of your personal data from the company's systems.
Restrict Processing
Request that the company limits how it processes your data.
Opt Out Tracking Sale Share
Opt out of the tracking, sale, or sharing of your personal data with third parties.
Object Processing
Object to specific types of data processing.
Portability
Request your data in a portable, machine-readable format.
How to Make a Request
Email
jason@basecamp.comemailpostal mailin app settingsonline portal
No Data Request Form
No dedicated data request form was detected. Requests must be submitted manually via email.
Account Deletion
Difficulty to delete your data
4
/ 10
Moderate40%
The policy clearly outlines multiple user rights and provides standard contact methods (email, postal mail) for exercising them. It explicitly states that many rights can be exercised via self-service in account settings, and data portability has direct export links. There are no explicit barriers such as excessive ID verification, long processing timelines, or fees mentioned for deletion. The policy states that some data may be retained for service provision or legal obligations, which is a standard practice and not considered a barrier.
Positive Factors
Same data rights applied to all customers regardless of location
At 37signals, we strive to apply the same data rights to all customers, regardless of their location.
Explicit commitment to not sell personal information
We’ll never sell your personal information to third parties, and we won’t use your name or company in marketing statements without your permission either.
Self-service options for exercising many rights
Many of these rights can be exercised by signing in and updating your account information.
Direct self-service data export for portability
If you want to export data from your accounts, you can do so directly by following these instructions for [HEY]... [Basecamp 4]... [Basecamp 2]... [Basecamp Classic]... [Highrise]... [Campfire]... and [Backpack].