Hey
US·hey.com
Your Rights
8 rightsAccess
Request a copy of personal data the company holds about you.
Access
Request a copy of personal data the company holds about you.
Correction
Request corrections to inaccurate personal data.
Deletion
Request removal of your personal data from the company's systems.
Restrict Processing
Request that the company limits how it processes your data.
Opt Out Tracking Sale Share
Opt out of the tracking, sale, or sharing of your personal data with third parties.
Object Processing
Object to specific types of data processing.
Portability
Request your data in a portable, machine-readable format.
How to Make a Request
emailpostal mailin app settings
No Data Request Form
No dedicated data request form was detected. Requests must be submitted manually via email.
Account Deletion
Difficulty to delete your data
4
/ 10
Moderate40%
The deletion process is straightforward, requiring users to contact the company via email or postal mail. Identity verification is standard (name and email) and not excessive. The policy explicitly states that 37signals does not sell personal data. While self-service deletion is not explicitly mentioned, self-service export is available for portability. There are no explicit barriers such as extended timelines, fees, or requirements for notarized documents. Standard legal and service-related retention exceptions are noted, which is common practice.
Positive Factors
Same data rights applied globally
At 37signals, we strive to apply the same data rights to all customers, regardless of their location.
No sale of personal information
We’ll never sell your personal information to third parties, and we won’t use your name or company in marketing statements without your permission either.
Self-service data export for portability
If you want to export data from your accounts, you can do so directly by following these instructions for [HEY]... and [Backpack].
Right to non-discrimination for exercising privacy rights
We do not and will not charge you a different amount to use our products, offer you different discounts, or give you a lower level of customer service because you have exercised your data privacy rights.