IntercomIntercom

Intercom

US·intercom.com
View Policy
— Privacy score
76/ 100
Good
GRADE B
Grade Spectrum
Updated 5 days ago
76
FDCBA
Data Collection20% wt
50/100
10 / 20 pts contributed
Data Sharing25% wt
60/100
15 / 25 pts contributed
Tracking20% wt
90/100
18 / 20 pts contributed
Transparency20% wt
90/100
18 / 20 pts contributed
User Rights15% wt
100/100
15 / 15 pts contributed
AI Risk
66/100

Analysis Findings

Data Collection
40 Types
Data Sharing
4 Issues
Tracking
5 Trackers
Transparency
Good
User Rights
Comprehensive
AI Practices
66/100
Collected Data Types
First and Last Names
identity
Email Address
identity
Phone Number
identity
Avatar
identity
Company Name
employment
View 35 more
Cookies & Tracking
Essential
Required for basic functionality
Low risk
Functional
Preferences and settings
1Low risk
Analytics
Usage tracking & product insights
1Medium risk
Marketing
Marketing & remarketing
High risk
Social
Social media integrations
Medium risk
Doing Well
  • Data inventory with purpose mapping documented
  • Subprocessor list published
  • Supports Do Not Track
  • Supports Global Privacy Control
  • Privacy policy published
  • Comprehensive policy sections
Concerns
  • Tracks behavioral data
  • Collects browsing history
  • Collects location data
  • Collects financial data
  • Collects 40 data types
  • Shares data with advertisers
Privacy Summary
Intercom collects your contact, company, and payment information, along with details about how you use their websites and services (like device data and conversation records from their products). They share this data with their own group companies, various service providers (for things like hosting, marketing, and AI), and advertising partners. You can request to access, correct, or delete your personal data by filling out their online Privacy Request Form.
AI-generated summary based on policy analysis dated Apr 22, 2026
Quick Facts
Legal NameIntercom, Inc.
HeadquartersUS
Data DeletionModerate (4/10)
Vendors2 third parties
Data Types40 types collected
Last AnalyzedApr 22, 2026
Compliance
GDPRYes
CCPAYes
Data Request FormYes
Recent BreachNo
Data BrokerNo
Policy Documents
Privacy PolicyTerms of Service
AI Risk
  • Medium user impact from AI usage
  • Automated decision-making risk
  • Trains AI on personal user data
  • Trains AI on user interactions
  • No AI training opt-out available