Data Sharing Overview
Intercom shares data with third parties, including partners who may use it for their own purposes.
Who Gets Your Data
Affiliates
Companies in the same corporate group
Medium risk
Service Providers
Companies that help operate the service
Low risk
Ad Networks
May track you across websites for targeted advertising
High risk
Other Third Parties
Not clearly specified who receives your data
Medium risk
Government Authorities
May share data when legally required
Medium risk
Business Partners
May use your data for their own purposes
High risk
Data Brokers
Buy and sell personal data for profit
High risk
Data Partners
| Partner | Category | Purpose |
|---|---|---|
I Intercom Inc. | other | Internal data sharing within the Intercom Group for business... more |
I Intercom R&D Unlimited Company | other | Internal data sharing within the Intercom Group for business... more |
I Intercom Software UK Limited | other | Internal data sharing within the Intercom Group for business... more |
I Intercom R&D GmbH | other | Internal data sharing within the Intercom Group for business... more |
I Intercom Software Australia Pt... | other | Internal data sharing within the Intercom Group for business... more |
H Heap | analytics | Record users’ interactions with the Sites in a manner that a... more |
I Intercom | other | Enable core site functionality, enhanced features, personali... more |
V Various third parties | other | Enable services provided by third parties, such as analytics... more |
I Intercom and/or third parties | other | Demonstrate that a webpage or email was accessed or opened,... more |
T Third parties | other | Enable chatbot functionality and monitor and record the info... more |
Collected Data Types
First and Last Names
identity
Email Address
identity
Phone Number
identity
Avatar
identity
Company Name
employment
Cookies & Tracking
Essential
Required for basic functionality
Low risk
Functional
Preferences and settings
1Low risk
Analytics
Usage tracking & product insights
1Medium risk
Marketing
Marketing & remarketing
High risk
Social
Social media integrations
Medium risk
Why Your Data Is Used
Provide services
Core Service
Account management
Core Service
Communications
Core Service
Customer support
Core Service
Product improvement
Core Service
Data processing enhancement
Core Service
Event management
Core Service
Invoicing
Core Service
Deceptive Practices
- Obstruction
Sharing Overview
Sells your dataNo
Shares with third partiesYes
Data brokerNo
GPC supportedYes
DNT supportedNo
How Long Data Is Kept
as needed for purposes
Where Data Goes
Outside EU/EEAYes
USDestination
AUSTRALIADestination
eu us data privacy frameworkMechanism
uk extension to eu us data privacy frameworkMechanism
swiss us data privacy frameworkMechanism
standard contractual clausesMechanism
uk international data transfer agreementMechanism
adequacy decisionMechanism