Kraken
Your Rights
8 rightsHow to Make a Request
The deletion process is difficult due to several explicit barriers. Identity verification is extensive, requiring sensitive information like SSN digits and transaction details. For non-account holders, deletion requests are effectively impossible due to verification challenges. The processing timeline can be extended up to 90 days, and the company reserves the right to charge fees for certain requests. These factors combine to make data deletion a complex and potentially burdensome process.
Extensive identity verification requirements, including sensitive personal information and transaction details, which can be burdensome.
We may require you to provide any of the following information: your name, date of birth, the last four digits of your Social Security number, the email and physical addresses associated with your Kraken account, one or more recent transactions, and the last four digits of one or more of the cards associated with your account.
It is explicitly stated that verifying identity for non-account holders for access or deletion requests is likely not possible.
If you have never had an account with us and you request access to or deletion of your personal information, there is likely no reasonable method by which we can verify your identity to the level of certainty required.
The processing timeline can be extended up to 90 days.
If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.
The company reserves the right to charge a fee for requests deemed excessive, repetitive, or manifestly unfounded.
Kraken will not charge a fee to process or respond to your verifiable consumer request, but reserves the right to request a fee if the request is excessive, repetitive, or manifestly unfounded.