— Privacy score
Acceptable
GRADE C
Grade Spectrum
Updated 9 days ago
70
FDCBA
Data Collection20% wt
50/100
10 / 20 pts contributed
Data Sharing25% wt
50/100
13 / 25 pts contributed
Tracking20% wt
90/100
18 / 20 pts contributed
Transparency20% wt
70/100
14 / 20 pts contributed
User Rights15% wt
100/100
15 / 15 pts contributed
AI Risk
59/100
Analysis Findings
Data Collection
77 Types
Data Sharing
5 Issues
Tracking
4 Trackers
Transparency
Good
User Rights
Comprehensive
AI Practices
59/100
Top Subprocessors
View all 31
Twilio Inc.
US · twilio.com · Provision of the Twilio Services
Slack
US · slack.com · Customer Support chat/messaging solution.
ElevenLabs
US · elevenlabs.io · AI features as enabled by customer for the purpose of summarization and sentiment analysis
Google
US · google.com · Speech recognition functionality for customers who have enabled the feature on supported products.
Google RCS...
US · google.com · Message delivery for outbound/inbound Twilio Verify services.
Collected Data Types
Name
identity
Company Name
identity
Business Address
identity
Phone Number
identity
Email Address
identity
Cookies & Tracking
No data available
Doing Well
- Data inventory with purpose mapping documented
- Subprocessor list published
- No advertising trackers detected
- Privacy policy published
- Comprehensive policy sections
- Specific data retention periods
Concerns
- Tracks behavioral data
- Collects browsing history
- Collects location data
- Collects financial data
- Collects 77 data types
- Global Privacy Control (GPC) signal not mentioned
Privacy Summary
Twilio collects personal data you provide, such as contact and account details, payment information, and content you share, along with automatically gathered usage data, device information, and online activity, sometimes enriched by third parties. They share this data with their company affiliates, service providers, partners, and telecommunication providers to operate their services, and with legal authorities when required, but explicitly state they do not sell your data. The provided policy extract does not detail how users can request data deletion or exercise their general data rights, beyond a specific link for U.S. CPNI rights.
AI-generated summary based on policy analysis dated Apr 18, 2026
Quick Facts
Legal NameTwilio Inc.
HeadquartersUS
Data DeletionModerate (4/10)
Vendors31 third parties
Data Types77 types collected
Last AnalyzedApr 18, 2026
Compliance
GDPRYes
CCPAYes
Data Request FormYes
Recent BreachNo
Data BrokerNo
Policy Documents
AI Risk
- High user impact from AI usage
- Automated decision-making risk
- Trains AI on personal user data
- Trains AI on user interactions