Account Deletion

4
/10
Moderate40%

The policy provides self-service options for data deletion and other rights via the Twilio console, which is a positive factor. It also offers customer support for requests outside of self-service tools. There are no explicitly stated barriers such as excessive identity verification, fees, extended timelines, or requirements for physical mail or notarized documents. Standard legal/legitimate business reasons for retention are mentioned, which are not considered barriers.

Positive Factors
  • Self-service options for exercising rights

Supported Rights

Access
Supported
Access
Supported
Correction
Supported
Deletion
Supported
Portability
Supported
Object Processing
Supported
Restrict Processing
Supported
Withdraw Consent
Supported
Opt Out Tracking Sale Share
Supported
Object Processing
Supported
Restrict Processing
Supported
Opt Out Tracking Sale Share
Exercise Supported
100
User Rights Score
Rights Overview
Data request formYes
Privacy emailYes
Removal URLNo
Appeals supportedYes
12 rights listedYes
Request Channels
Online portalAvailable
EmailAvailable
Privacy Contact
Children's Privacy
Under 13No
Under 16No