These Zoom Terms of Service govern user access and use of Zoom's services and software. Key provisions include mandatory arbitration and a waiver of class-action claims, automatic renewal of subscriptions with non-refundable charges, and Zoom's right to unilaterally modify terms. Users retain ownership of their content, but grant Zoom a broad license for service operation, with an explicit statement that Zoom does not use communication content for AI model training.
Section 27 mandates arbitration for certain claims and prohibits class-action lawsuits against Zoom, significantly limiting users' legal options.
Sections 12 and 14 state that subscriptions automatically renew and payments are generally non-cancelable and non-refundable, requiring users to actively manage their subscriptions to avoid unwanted charges.
Section 15 (referenced in the introduction) allows Zoom to make modifications, deletions, and additions to the Terms of Service, and continued use is deemed acceptance (Section 12.3 for pricing changes).
Users retain ownership of their content, granting Zoom a broad license for service operation. Crucially, Zoom explicitly states it does not use audio, video, chat, or other communication content to train its or third-party AI models.
READ THIS AGREEMENT CAREFULLY, AS IT PROVIDES, AMONG OTHER THINGS: (ii) in Sections 12 and 14, that certain terms and conditions apply with respect to recurring subscription Charges and automatic renewals
No mention of free trials in the document.
If you seek to terminate or modify the Services affected by a Rate Change Notice, then you must terminate or modify your affected Services within the applicable Rate Change Notice time period.
You agree that all payments are non-cancelable for the Initial Subscription Term or the then-current Renewal Term, as applicable, and are final and non-refundable
If you seek to terminate or modify the Services affected by a Rate Change Notice, then you must terminate or modify your affected Services within the applicable Rate Change Notice time period.
You will maintain your minimum quantity of the Services set forth on your Order Form for the duration of the applicable Initial Subscription Term or then-current Renewal Term.
For changes to your Charges, Zoom will provide you with not less than (i) thirty (30) calendar days prior notice, or (ii) the time period prescribed by applicable Law
all payments are non-cancelable for the Initial Subscription Term or the then-current Renewal Term, as applicable, and are final and non-refundable, unless otherwise agreed to by Zoom, required by Law, or set forth in your Order Form.
If under applicable Law you have a time period to terminate your Services based on a right of withdrawal, or a cooling-off period, you may request to terminate the affected Services in accordance with applicable Law
If under applicable Law you have a time period to terminate your Services based on a right of withdrawal, or a cooling-off period, you may request to terminate the affected Services in accordance with applicable Law and, if applicable, receive a pro rata refund of any prepaid and unused Charges.
all payments are non-cancelable for the Initial Subscription Term or the then-current Renewal Term, as applicable, and are final and non-refundable
READ THIS AGREEMENT CAREFULLY, AS IT PROVIDES, AMONG OTHER THINGS: (i) in Section 27, that you and Zoom will arbitrate certain claims instead of going to court
Section 27, which would contain details about arbitration, is not provided in the document.
Section 27, which would contain details about arbitration, is not provided in the document and no opt-out is mentioned in the summary.
READ THIS AGREEMENT CAREFULLY, AS IT PROVIDES, AMONG OTHER THINGS: (i) in Section 27, that you and Zoom will arbitrate certain claims instead of going to court and that you will not bring class-action claims against Zoom
The provided document does not contain a section specifying the governing law.
The provided document does not contain a section specifying the jurisdiction for disputes.
The provided document does not mention an exception for small claims court from arbitration.
READ THIS AGREEMENT CAREFULLY, AS IT PROVIDES, AMONG OTHER THINGS: (iv) in Section 26, that you release Zoom from, and waive your right to recover from Zoom, certain damages.
The provided document does not contain a general warranty disclaimer (e.g., 'AS IS' or 'NO WARRANTIES').
The phrase 'as is' regarding the service provision is not explicitly found in the provided text.
The provided document does not contain a clause where the user indemnifies the company.
The provided document does not contain a force majeure clause.